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Important Disclaimer

Disclaimer: In case of any discrepancy or difference, the English version will take precedence over any translation.

Electronic Record Declaration

This document is an electronic record in terms of the applicable laws and does not require any physical or digital signatures.

This document is published in accordance with the provisions that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of this website.

Your use of this website and services are governed by the following terms and conditions ("Terms of Use"). By using this website, you agree to be bound by these terms and conditions.

ACCESSING, BROWSING OR OTHERWISE USING THIS SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THEM CAREFULLY BEFORE PROCEEDING.

Membership Eligibility

Transaction on this website is available only to persons who can form legally binding contracts. Persons who are "incompetent to contract" including un-discharged insolvents etc. are not eligible to use this website.

If you are a minor i.e. under the age of 18 years, you may use this website or access content only under the supervision and prior consent/permission of a parent or legal guardian.

As a minor if you wish to transact on this website, such transaction may be made by your legal guardian or parents. We reserve the right to terminate your access if it is discovered that you are under the age of 18 years and transacting without proper supervision.

Your Account and Registration Obligations

If you use this website, you shall be responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

You agree to provide true, accurate, current and complete information. We reserve the right to suspend or terminate your account if we have reasonable grounds to suspect that the information provided is untrue, inaccurate, or not in accordance with these Terms of Use.

You must maintain confidentiality of your login credentials and not share them with any other person. You agree to ensure that you log out from your account at the end of each session and immediately notify us of any unauthorized use of your account.

We shall not be liable for any loss or damage arising from your failure to comply with these security obligations.

About Us

This website is operated by Persona Prints & Gifts.

Business Address

Persona Prints & Gifts
Unit D, The Hive Mall
27-31 Sankey Street
Warrington
WA1 1XG
United Kingdom

Contact Number: 01925 949939

By using our website and placing an order, you agree to these Terms & Conditions.

Products & Personalisation

  • We sell personalised and printed gift items made to order.
  • Images are for illustration purposes only.
  • You are responsible for ensuring all personalisation details are correct.
  • Personalisation details cannot be changed after ordering.

Ordering & Acceptance

  • Orders are placed online through our website.
  • You will receive an order confirmation email.
  • An order is accepted once production begins or dispatch occurs.
  • We may cancel orders due to errors or availability.

Prices & Payment

  • All prices are in GBP (£).
  • We are not VAT registered.
  • Payment is required at checkout.
  • Price changes do not affect placed orders.

Delivery

  • Delivery times are estimates.
  • We are not responsible for courier delays.
  • Responsibility passes on delivery.

Returns & Refunds

Personalised Items

Personalised items are non-refundable unless faulty or incorrect.

Faulty or Incorrect Items

  1. Contact us within 48 hours
  2. Provide your order number
  3. Provide photographic evidence

We will offer a replacement or refund where appropriate.

Non-Personalised Items

  • Return within 14 days
  • Items must be unused
  • Return postage is the customer's responsibility

Cancellations

  • Personalised orders cannot be cancelled after production starts.
  • Non-personalised orders may be cancelled before dispatch.

Intellectual Property

All website content is the property of Persona Prints & Gifts and may not be reused without permission.

Liability

  • No liability for indirect losses.
  • Liability is limited to the order value.

Privacy & Data Protection

We process personal data in accordance with UK GDPR.

See our Privacy Policy.

Governing Law

These terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have questions, contact us:

Persona Prints & Gifts

Unit D, The Hive Mall
27-31 Sankey Street
Warrington
WA1 1XG
United Kingdom

Phone: 01925 949939

Email: info@personaprintsandgifts.co.uk

By using our website and placing an order, you acknowledge that:

  • ✓ You have read, understood, and agree to be bound by these Terms & Conditions
  • ✓ This is an electronic record and does not require physical signature
  • ✓ You are eligible to enter into legally binding contracts
  • ✓ All information provided by you is true and accurate

Last Updated: 8 February 2026

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